- Please abide by social distancing laws and safety measurements in place.
- Please do not travel if you have cold or flu like symptoms.
- Tour payments can be made in advance. For payment of purchases on the day, EFTPOS/credit card payments are preferred.
All fares are inclusive of Marine Park fees and GST. Ocean Rafting reserves the right to charge our customers a fuel levy if fuel is over $1.50 per litre.
Sites are weather and tide permitting. Ocean Rafting reserves the right to arrange alternate itinerary when necessary. Please note departure times may sometimes be weather and tidal dependant. Please reconfirm your booking 48 hours prior.
Ocean Rafting may use photographs of our clients in promotional material, including but not limited to social media, however if you do not consent please advise Ocean Rafting.
Liability: Clients should note that adventure travel involves risk. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to the actions of the clients which are beyond our control. Tours are not suitable for guests with pre-existing back, neck or hip injuries or who are pregnant (weather dependant) or heavily pregnant. Minimum age 6 months. A signed release will be required from all participants on departure. We recommend you take out travel insurance.
Fitness and Health: Although good health and a positive attitude are essential, you do not need any prior experience to partake in an Ocean Rafting adventure.
Cancellations/Refund Policy: Your booking includes a 3% non-refundable booking fee for all cancellations. Cancellations after 7pm the night before departure no refund. Please Note: On occasion, in the interest of guest safety, we may have to cancel tours due to unfavourable weather conditions. In this unlikely event, you will be offered travel on another suitable day or issued a refund, minus 3% booking fee of your fare price.
Credit Card Surcharge: If you are paying by credit card please be aware these transactions incur a 1.5% surcharge
Rates: Tour rates shown are valid for travel until 31 March 23. For travel after that date, relevant rates will display when future dates are selected in the booking table.
As per Ocean Rafting T&C’s above. Cancellation Policy: Cancellations are accepted up until 7.00pm the night prior to the tour.
Cape Tribulation 2 Trips Deal
As per Ocean Rafting T&C’s above. Please note departure times may sometimes be weather and tidal dependant. Ocean Safari morning tours depart daily and afternoon tours depart during peak seasons only. Ocean Safari carries only 25 passengers. Spaces are limited. Cancellation Policy: Cancellations are accepted up until 5.00pm the night prior to day of the tour.
Fly and Raft and Scenic Flights.
As per Ocean Rafting T&C’s above. Minimum numbers of four passengers for flights/flight packages apply. Flights are subject to pilot discretion, weather and air traffic control. For legal and safety reasons all passengers are weighed prior to boarding. Maximum per seat weight is 125 kgs. Full names and exact weights per passenger must be advised when booking due to flight weight availability. Pick up transfers for scenic flights only collect guests from their mainland accommodation and drop off transfers are always to Coral Sea Marina, with the exception of the last flight of the day, which may return guests to their mainland accommodation. The fly component of the Fly and Raft tour is operated by Whitsunday Air Services Pty Ltd AOC# 1-KPVQ0 -06, a licensed and certified Civil Aviation Safety Authority (CASA) carrier. Cancellation Policy: 100% cancellation fee applies for cancellations after midday the day prior.
Ride and Raft
As per Ocean Rafting T&C’s above. Management reserves the right to change itinerary or times in extreme weather conditions. If a cancellation is necessary guests will be offered an alternate day or full refund. Due to the nature of using digital cameras in the harsh saltwater operational environment, adverse weather conditions, and the possibility of operator error or camera failure, we cannot guarantee provision of photos. Weight restrictions apply, maximum of 2 people per jetski or 200kg per jetski. Minimum jetski driver age: 16 years. Minimum jetski passenger age 8 years. Guests must have no prior medical conditions, or neck, back, heart conditions and guests who are pregnant must not ride. Cancellation Policy: Cancellations made after 6pm the night before tour or ‘no show’ will incur a 100% charge.
As per Ocean Rafting T&C’s above except for charter payment and cancellation policy as follows:
- 50% deposit is due at the time of booking
- Balance is due 5 days prior to departure
- Payments can be made via Credit Card or Bank Deposit. (A 1.5% credit card surcharge applies)
- Cancellation up to 5 days prior to departure – 100 % refund
- Cancellation less than 5 days prior to departure – 100% cancellation fee applies